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Talk to us

You Reach a Desk, Not a Call Centre

Two channels, both monitored by the same small team. Tell us what you are trying to work out and we will come back with something useful — or tell you honestly that we are the wrong people to ask.

  • Independent, not an operator
  • Trade-offs named, not hidden
  • Free, no obligation
The arrivals hall at Komodo International Airport in Labuan Bajo
  • WhatsApp Fastest way to reach us
  • Same day Typical reply, business days
  • Free No obligation, ever
  • No form Because none posts anywhere

How to reach us

How to reach the desk

Both go to the same people. WhatsApp is faster; email is better if you want to send a lot of detail at once.

  • WhatsApp

    The fastest route, and the one most enquiries use. The message opens with a line already written so you are not starting from an empty thread.

    Open WhatsApp
  • Email

    Better when you have dates, a party list and three questions to send at once. Same team, slightly slower.

    Send an email

We reply on business days, usually the same day and occasionally the next. If something is urgent and you are already travelling, say so in the first line — we watch for that.

Expectations

What the desk can and cannot do

Worth reading before you write, so nobody wastes a day waiting on an answer we were never able to give.

  • Choosing

    We are well placed to help with
    Which format fits — yoga, liveaboard, spa, dive-wellness or couples.
    We cannot do
    Tell you a retreat is "the best". There is no such thing, only fit.
  • Costing

    We are well placed to help with
    A realistic figure for your dates, party and format.
    We cannot do
    Quote a rate we made up for a property that publishes none.
  • Timing

    We are well placed to help with
    Which weeks in your window actually work, and why.
    We cannot do
    Promise conditions. Weather here moves schedules.
  • Booking

    We are well placed to help with
    An introduction to the vetted operator who runs it.
    We cannot do
    Take your payment, hold a reservation or issue a ticket.
  • Health

    We are well placed to help with
    What to prepare and who to ask.
    We cannot do
    Give medical, legal or visa advice of any kind.

If your question sits in the right-hand column we will say so in the first reply and point you somewhere better, rather than keeping the thread alive.

Worth asking us

Questions we answer well

These are the ones where a reply from us saves you a week of reading.

A yoga practitioner in silhouette holding a low lunge on a deck above water at sunrise

Yoga or liveaboard?

Tell us how much you want the setting to do the work, and whether a moving boat is a problem for you.

Compare formats
A couple standing at the bow rail of a sailing boat as the light turns gold

Honeymoon options

Privacy or comfort? The answer changes the whole budget, and we can cost both before you choose.

Couples guide
Two divers in full kit finning over a coral reef in clear blue water

Dive recovery

Send your certification and recent logged dives. We will match sites honestly, including saying if the answer is a check dive first.

Dive wellness
Green hills above a sheltered bay at Gili Lawa with boats at anchor

Which weeks to pick

Give us a window rather than a date. There is usually a better week inside it than the one you first thought of.

Season guide

Before you book

Frequently asked questions

Get My Shortlist

Can you book a retreat for me directly?

Not directly. We do not take payment, hold reservations or issue tickets. We hand you a shortlist with direct contacts, and when you are ready we arrange the retreat through the vetted operating partner who runs it. Your contract is with them, not with us.

Is the WhatsApp number the same as the operator's?

No. The number on this site reaches our editorial and curation desk. The operator who eventually runs your retreat is a separate business with its own contact details, which we give you as part of the shortlist. If anyone claiming to be us asks you to transfer money, it is not us.

Do you answer safety and health questions?

We answer what to prepare and who to ask — insurance with evacuation cover, dive cover, a travel clinic six to eight weeks ahead, the malaria situation in parts of Flores. We do not give medical advice, and we will not tell you whether a specific condition is safe to travel or dive with. That is a conversation for a doctor.

Can you help with flights and logistics?

Yes, as part of planning. We will tell you how to sequence flights, where the buffers belong, how park permits work through SiOra, and why a same-day connection after a sailing is a false economy. We do not sell flights or issue tickets.

How do I check whether a retreat I found elsewhere is real?

Send us the link. The useful questions are whether it is a standing departure or a one-off hosted trip, whether there is a daily schedule with the instructor named, and whether the property has a physical address you can verify. We check those routinely and will tell you plainly what we find.

A phinisi under full sail passing the hills of Komodo National Park at golden hour

No obligation

Send the brief

Dates, party, format and budget — or just say you have no idea and we will start there. Free, no obligation, no follow-up you did not ask for.